Refund Policy

Trial minutes are free and require no payment method, so nothing about the trial is ever charged or refunded. Try the Service on real sessions before paying.

• You can cancel your subscription at any time from inside the app or via the billing portal.
• Cancellation takes effect at the end of the current billing period: you keep your plan's minutes and access until the period you already paid for ends, and you are not charged again.
• Charges for billing periods already started are not refunded, except where required by applicable consumer-protection law or in cases of verified billing errors on our side.

• A prepaid pack (one-month pass or minute top-up) is refundable in full within 14 days of purchase if none of its minutes have been consumed.
• Once minutes from a pack have been consumed, the pack is non-refundable; consumed minutes cannot be returned.
• Prepaid passes expire at the end of their stated validity window; expired pass minutes are not refunded. Top-up credits do not expire.

Verified duplicate charges or billing errors are always refunded in full. Contact us and we will fix it.

Email support@fluentsub.com from your account email with the purchase date and the receipt or order number. Eligible refunds are issued to the original payment method through our payment processor, normally within 5–10 business days depending on your bank.